GrandBridge Energy announced the launch of a new corporate website, grandbridgeenergy.com on Monday, July 29, 2024.
The new website boasts a fresh, contemporary look and user-friendly navigation for all visitors, from homeowners and businesses to contractors and developers, enabling our users to find the information they want in two clicks or less.
Customer Feedback Reflected in New Web Features & Tools
Customer feedback was gathered throughout the development process via user surveys, focus groups and prototype beta testing. The website contains several new interactive and engaging features, including:
· A Live Chat on the Outage Centre section of the siteprovides 24/7 access to an agent who will answer questions during outages.
· A list of Upcoming Planned Outages, including dates, times, and locations.
· An interactive Understand My Bill tool helps customers learn more about each section of their bill, how charges are determined and what payments are owed.
· A new Contractor & Developer Hub provides a highly visible, central area for these critical stakeholders to access our services.
· An enhanced Careers section includes atestimonial video about why GrandBridge Energy is a great workplace.
“GrandBridge Energy would like to thank all the customers and stakeholders who provided us with ongoing feedback and insights to improve the online customer experience. Our new website supports GrandBridge Energy’s commitment to provide consistent service to all customers, regardless of where they are located in Brantford, Cambridge, the County of Brant, and the Township of North Dumfries,” said the company in a release.
GrandBridge Energy invites customers, contractors and visitors to explore the new website at grandbridgeenergy.com and bookmark the site to return to as they move through their energy journey.
The previous utility websites are now retired.
